REMEMBER TO LOOK AFTER YOUR VALUABLE TEAM MEMBERS AND WATCH WHAT HAPPENS TO THE GROWTH OF YOUR BUSINESS!
SOME FANTASTIC ADVICE AND WORDS OF WISDOM BY LOUISE MAY
We often expect our staff to provide a certain level of service because we are paying them to do so. As business owners, our heads get so caught up in the business and the clients, that we often forget that our staff are humans too. Putting our staff above everyone else will guarantee that your clients are getting the absolute best out of your business. While money is a part of having staff, money isn’t always a motivator. If you have a look at the 5 love languages, you will see that different personality types feel love and appreciation in different ways.
This is the way you need to reward your staff on an individual level. Instead of only pulling your staff members aside to point out something that they may have done wrong, try pulling them aside frequently and thanking them for all of the things they do right!
You’ll be amazed by how much showing some appreciation can turn around your team’s attitude to work!
What I’d recommend doing is sitting your team members down one by one and chatting with them about what they want in their life, what’s important to them.
Uncover their love language. I had a client do this with her team recently, and she found out that one of her staff members was trying to save for a house.
Another absolutely loved travelling and another was more of a homebody and enjoyed reading, watching movies and another’s dream was to one day become a manager or open her own salon.
What’s the Motivation?
As you can see here, there are 3 different motives to earn money. And my client took advantage of this knowledge and rewarded her staff, motivating them and encouraging them to achieve their dreams.
Employee 1 got a separate account set up for her, and instead of getting her bonuses when she reached her targets included in her pay, it was put in a separate account that would contribute to her savings + appreciation deposits at random.
Employee 2 got extra travel days and annual leave allowances instead of monetary bonuses when she achieved and surpassed her targets. These additional days were conditional of course and were still required to be approved as per any other annual leave request.
Employee 3 got extra training, became a supervisor when the salon owner wasn’t in. This allowed the owner to cut back on time spent in the salon and could focus on growing the business.