Job Description
Customer Experience Specialist / Beauty Background
INSKIN COSMEDICS
- Lidcombe NSW
- Full Time Opportunity
- Annual salary: $65,000 plus superannuation
Deliver Excellence. Elevate Experience. Represent a Premium Brand.
INSKIN COSMEDICS invites applications from accomplished and service-driven professionals for the role of Customer Experience Specialist — a pivotal position within our Head Office team.
Renowned within the professional skincare industry, INSKIN COSMEDICS is synonymous with innovation, integrity, and uncompromising service standards. This role is an opportunity to represent a respected, high-performance brand where every interaction is considered, intentional, and reflective of excellence.
The Opportunity
As the first point of contact for our valued partners and prospective clients, you will be entrusted with delivering a seamless, refined, and solutions-focused customer experience.
This position requires a high level of professionalism, commercial awareness, and the ability to build trusted relationships while maintaining operational precision.
To be successful for this role, you will possess a background in the beauty industry. This could be the perfect opportunity for someone who is tired of working long hours, late nights and weekends and looking for a Monday to Friday role (with designated lunch breaks). Plus, you will be finishing on time.
Key Responsibilities:
- Manage end-to-end order processing, invoicing, and payment coordination with accuracy.
- Act as a central point of contact for all partner enquiries across phone, email, and digital channels.
- Oversee freight coordination, order tracking, and delivery outcomes.
- Resolve enquiries with efficiency, discretion, and a solutions-focused mindset.
- Provide administrative and operational support to the National Sales and Business Development teams.
- Maintain CRM and account systems with diligence and attention to detail.
- Welcome and professionally engage visitors to Head Office.
About You
You are a refined communicator and brand ambassador, with a natural ability to deliver elevated service experiences. You take pride in precision, presentation, and professionalism, and you thrive in a fast-paced, high-standard environment.
Your Experience & Attributes:
- Qualification and/or experience as a Beauty Therapist (essential).
- Demonstrated experience within customer service, client relations, or administrative support roles.
- Proficiency in CRM and accounting platforms (NetSuite, MYOB or similar preferred).
- Impeccable communication skills—articulate, polished, and professional.
- Strong organisational capability with exceptional attention to detail.
- A proactive, solutions-oriented approach with sound judgement.
- A collaborative mindset with the ability to work seamlessly across teams.
- A poised and professional presence aligned with a premium brand.
Why INSKIN COSMEDICS?
- Join a market-leading organisation within the professional skincare sector.
- Be part of a high-performing, values-driven team.
- Work within a refined, professional Head Office environment.
- Contribute to a brand that prioritises long-term partnerships and excellence in service delivery.
- Access ongoing development within a progressive and growing business.
- Opportunities for career growth and development.
- Street parking is available, close to train line, and there is a shuttle bus from the station that we are able to provide.
- Birthday leave is available after completion of 1 year and gratis goods up to $500 per quarter upon completion of probation.
This is a rare opportunity to align your career with a brand that values precision, performance, and premium customer experience.
We invite suitably experienced candidates to apply with a CV and considered Cover Letter.
Please no overseas applicants and only shortlisted candidates will be contacted for an interview.
Employer Questions:
- How many years’ experience do you have as a Customer Experience Specialist?
- What is your right to work in Australia?
- What is your expected annual base salary?
- Do you have experience in administration?
- Have you completed a qualification in beauty therapy?
- How many years’ experience do you have as a Qualified Beauty Therapist?
Photos
